Om Spiritual Shop is a customer centric organization. We take pride in providing high-quality, genuine spiritual products. We take into account every detail to ensure that our products are of premium quality so as to maintain our customer satisfaction.
If in the event you are not satisfied for any reason with the product, you can inform us regarding the return of the product within 7 days from the date of receipt to initiate a full refund. You can initiate the return by reporting the issue to us on omshop.otc@gmail.com.
In case you are not satisfied with the quality/authenticity of the products purchased or if the product is damaged during shipping, we will give a refund or exchange if the following criteria are met:-
1. Before return or exchange let us know in details with the reason of return or exchange.
2. Once your return and refund request has been acknowledged by us, you can initiate a return of your package as per instructions given to you by our customer care team.
3. Refund will be initiated upon receipt of complete package.
Please send us an email at omshop.otc@gmail.com before initiating the return. We recommend you to send the product via a reliable courier service with a tracking number. Return shipping charges will be paid by the customer.